Returns & Refunds Policy
One of the biggest challenges of being a lighting supplier is that despite all of the science and physics theory behind our lighting technologies, what ultimately matters is whether our customers are satisfied.
We also know that satisfaction means different things for different customers. For some, it might mean accurate color rendering in their photography or improvement in color perception. For others, it could be something completely subjective - light that just feels right.
Our customer support representatives are always available to help answer any questions and make product recommendations, but when it comes to lighting, we also know that "seeing is believing." We know how important this is, and stand behind our commitment to customer satisfaction by offering a 30 day free returns & exchanges guarantee.
Waveform Lighting 100% Quality and Satisfaction Guarantee
If you're not 100% satisfied with the performance, color or quality of your product, we'll work with you to make it right.
Simply contact us at firstname.lastname@example.org within 30 calendar days after delivery and we'll send a replacement at no additional charge, or offer you a full refund.
- All items may be returned for refund or exchange, for any reason, no questions asked.
- Please contact us within 30 calendar days from when your order is delivered.
- For United States customers: Returning an item costs nothing to you - we will pay for both the inbound return and (for exchanges) outbound replacement item shipping costs. No restocking or handling fees!
- For International customers: Unless your reason for returning is due to a defect or error caused by Waveform Lighting, the customer is responsible for return shipping costs to the United States. We will pay for the outbound replacement item shipping costs. There will not be any restocking or handling fees.
Orders shipped via Expedited or Priority are also eligible for free returns & refunds, but refunds will not cover the expedited or priority shipping charges.
For any defect or quality issues, our minimum warranty is 3 years. See our warranty policy here.
How to exchange or return an item
Please contact us at email@example.com with your order number and whether you are looking to exchange or return your items. Upon receiving your request, we will send you a return merchandise authorization email and shipping label with additional instructions for processing the return shipment.
Please do not return any items to us without first receiving a return merchandise authorization email first, as we are unable to process returned items without prior authorization.
Send the items in the original packaging (or different packaging, as long as it’s unmarked and appropriately sized / protected), and place the printed shipping label on the package, and drop it off at a carrier designated location (e.g. post office, UPS Store, FedEx drop box).
Once our system receives information that the return shipment is in the carrier's possession, we will process the exchange order or refund.
Please allow 5 - 10 business days for an exchange or refund to be fully processed.
Refunds will be issued to the original form of payment.
For exchanges, if the new item is a higher price, we will contact you for additional payment; if the new item is a lower price, we will refund the difference to the original form of payment.