Delivery Policy

Domestic Shipping Policy

Our offices are based in Vancouver, WA, USA, and we have warehouses located across the United States for quick and efficient delivery of many of our products.


Shipment processing time

Most orders are processed within 1-2 business days, after which you will receive your tracking number.

Shipment processing time is included in the estimated delivery dates we provide at checkout.

If we expect that we are not able to honor our delivery timeframe commitment, we will let you know via email as soon as possible.


Shipping rates & delivery estimates

We offer a variety of shipping options for our customers. For orders within the USA, Standard Shipping is free for orders over $50.

Standard Shipping is our most economical shipping method and is not carrier-specific. This means that we will choose, at our discretion, the best shipping carrier depending on the destination, shipment weight and dimensions.

We also offer a variety of carrier-specific shipping options, such as UPS Ground, FedEx Ground and USPS Priority Mail. We would recommend choosing one of these options if you have a need or preference for a specific carrier. (For example, if you need your items delivered to a PO Box at your local post office, USPS Priority Mail would generally be the best way to ensure deliverability).

Waveform Express™ is our fastest shipping option with delivery within 2-3 business days. Waveform Express™ is not carrier-specific, so we we would not recommend this option if you have a need or preference for a specific carrier.

We apologize, but we do not offer any overnight or next-day shipping services.

All orders are eligible for free returns & refunds as outlined in our policy, but refunds will not cover shipping charges.


Have an issue or question about an order or shipment?

Please contact us and include your order number and name so that we can quickly track the latest status and assist you.


International Shipping Policy

We ship internationally from our warehouse in Chicago, IL. Please be advised that shipping internationally involves various customs, export and import procedures that may require additional time for processing. If there are any questions or concerns, please contact us and we will make every effort to accommodate any special requests.


Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. All international shipments are sent via DHL Express or UPS. Delivery times are typically 3-10 business days. Due to delivery reliability issues we have unfortunately discontinued international shipping via USPS First Class mail.

We reserve the right to, in some cases (e.g. irregular shaped items such as LED tube lights), use a different shipping option that provides similar levels of speed and service. You will be notified with the corresponding tracking number if this happens. 

We offer free overseas shipping on orders greater than 500 USD. Once the total cost in your shopping cart reaches this amount, you will automatically be able to select the free shipping option.


Customs, Duties and Taxes

In most cases, shipments sent internationally will incur import duties, taxes and/or fees. These charges will be calculated at checkout and added to your order total. You will not be responsible for any additional import duties, taxes or fees during import.

We will prepare any customs and import/export paperwork as required by law, and will declare the value of goods as indicated on the final sales invoice for your order. Most of our lighting products will be declared with the HTS code subheading 8539.


Shipment processing time

We require additional time to prepare overseas orders to prepare the necessary customs documents and packaging necessary for international delivery.

Most orders are typically processed within 2-3 business days, but in some cases, we may require up to 5 business days to process your order. Please note that this does not include transit time - this is the amount of time needed before DHL/UPS can pick up the package from our facility.

We will let you know immediately if we expect any significant delays. Orders are not shipped on weekends or holidays.